The Law Practice Legal Helpline.

These terms and conditions detail the Legal Helpline service offered by The Law Practice. It is our policy to explain things clearly. These Terms and Conditions are set out in a Q & A format to explain how our service works for you.

What do I get for my money?

We are a fresh, modern and proactive firm of Solicitors. Our team as it is now has over 60 years of accumulated Legal experience and knowledge. This can only broaden and deepen as times goes by. You can see our CV’s on our website www.lp-uk.com.

By using The Law Practice’s Legal helpline you can access this legal knowledge at a price that is very affordable and offers unrivalled value for money.

So how will your Legal Helpline work for you?

Telephone us during our normal office hours of 09.00 – 17.00 Monday to Friday (except Bank Holidays) and you will receive experienced Legal advice and assistance from one of our team.

Our senior Solicitor Gwyneth Allsopp will primarily be responsible for handling your calls. It may be that she is not the best person to advise you given the nature of your query in which case you will receive telephone assistance from another experienced member of the team.

In this way Gwyneth and the team will get to know you and your business.

In the event that the best person to help you is not be able to give you immediate attention you will be advised as to when you can expect a call back and in the vast majority of cases this will be the same working day.

But please remember that the quality of advice we can give is entirely dependent upon the quality of information you give to us.

How many times can I call you?

Once we have accepted you as a member of the Legal Helpline you can call us as many times as you need to. There is no limit.

How much will it cost?

Your membership fee is calculated annually from when you first become a member of the helpline service. You will pay a maximum of £147.00 plus VAT per membership year. The actual fee you pay is shown on the promotional material from which you have taken this link. We will hold that fee for you for your first two years of membership. After that we may need to revisit the fee and will agree any change in the fee with you.

When do I pay and how?

You pay as soon as you want the service to begin. You pay the whole amount in one payment.

Our preferred methods of payment are:

• Through PayPal.
• By Bank transfer to the following account:

HSBC Bank Plc The Law Practice (UK) Ltd client account
Sort Code 40 -42-12
Account number 9366 4686

• By cheque payable to:

‘The Law Practice’ and sent to:

The Law Practice
Cambrai Court
1231 Stratford Road
Birmingham B28 9AA

We can’t offer the service if payment is outstanding in full or part.

What is not included?

This is a telephone helpline service.

We will do our best to advise you by telephone relying on the information you give us at that time. The service does not extend to our doing any actual work such as letter writing, etc. If you require a further level of service we will be happy to discuss that with you and agree a fee and a timescale for that work which is separate from the Helpline fee and is invoiced separately.

We have a variety of payment options with our My Business Lawyer package – www.mybusinesslawyer.co.uk.

Your Helpline agreement will still continue even though we are doing specific work for you.

Please note: There are some areas of Law we do not cover. At the moment these are Family, (Matrimonial) and Crime including Road Traffic. Although, we will not offer you any advice in these areas we can sometimes suggest Solicitors who may be able to help you. We are sorry but we cannot answer any queries you raise with us on behalf of a non- member of the Legal Helpline service.

Who will we act for?

We can accept into membership of the Legal Helpline a single business whether it is a sole trader, Limited Company or Partnership.

We will take calls and give advice to no more than two people from that business. This is to assist with client care and to avoid any internal confusion. Those two people must be designated by the business and should be the people who complete the Personal information form we send to you. Ideally those people are the business Directors or owners.

In the event that a business wishes to join the legal helpline which has more than one branch or office then each branch or office must join the Legal helpline separately and complete the formalities. If we receive calls for assistance from a branch or office which has not joined individually we reserve the right to refuse to give advice or assistance.

Primarily this is a legal helpline for business. Accordingly, we reserve the right, at our absolute discretion, not to extend this service to employees of the business or the family of the business owners.

Cancellation of membership

Your membership is on a rolling 12 month contract from the date you sign this letter.

If you wish to cancel your membership please give us 30 days notice before your renewal date.

Please note we will not automatically bill for a new annual subscription if our fees have to increase at all.

We will talk to you first and take your instructions.

If you cancel your membership during any membership year we will not refund any part of the subscription fee

As Solicitors we reserve the right to cancel membership and end our retainer with you in certain circumstances such as dishonesty, being given false information, abuse etc.

Anti Money-laundering Requirements

To enable us to stay within the Law and our own Professional Regulations we must carry out ID checks of our clients. We cannot adequately check ID for fraud. We can make this very simple for you as we will carry out electronic ID checks using the information you give us. We will meet the cost of those checks ourselves. By instructing us you are agreeing to these electronic checks. They do not leave any footprint on your credit record. They simply perform a series of cross checks to confirm your identity.

If you are joining the helpline as an individual we need your personal details to carry out these checks.

If you are joining on behalf of a Company or a Partnership we need the personal details of all the Directors and Partners and the addresses of the Company itself.

This form will be presented to you once you have confirmed your understanding of these terms and conditions and pressed the ‘Proceed’ button at the foot of this page.

We are sorry we cannot do any work for you at all until we have completed the ID checks

How do I formally instruct you?

In order to ensure that we always comply with the Regulatory Requirements of The Law Society we will require on our file a record of your acceptance of these terms and conditions,
the completed Personal Information Form and
Payment in full.

If you have any queries please call us on 0121 778 2371 or email at info@lp-uk.com

What happens if I want or need more work doing?

We will talk to you honestly and openly about any work you need. You may for example want to chase some debts, have employment contracts drawn up, change your terms and conditions, buy or sell a house, lease premises or make a Will.

We will give you a written quotation for this work. The quotation will either be an agreed fee for the specific piece of work or we will give you an overall estimate and then more specific estimates for sections of the work. It is very difficult, for example for us to accurately price a piece of Court work as we do not know what could be involved.

You will receive a separate letter detailing who will undertake this work, their hourly charging rate and the fee estimate.

We will agree this fee with you before we begin any additional work. Sometimes we will require a payment in advance for that work if we have to pay outside suppliers, for example – We can offer methods to spread business legal fees over a year.

What if I want to use other Solicitors?

The benefit of our Legal Helpline service is confined to this firm. You are perfectly at liberty to instruct other Solicitor to undertake additional work for you.

What if I have a complaint against you?

Everyone at the Law Practice will do our best to see that everything proceeds as smoothly as possible.

All Solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you immediately raise any concerns you may have. We value you and would not wish to think you have reason to be unhappy with me or the firm. If you do have a complaint we will operate our complaint procedure All complaints and concerns are dealt with by Gwyneth Allsopp or by an independent Solicitor.

What if?

For the purposes of this Agreement “Force Majeure” means, in relation to either party, any circumstances beyond the reasonable control of that party (including, without limitation, any strike, lock-out or other form of industrial action). If any Force Majeure occurs in relation to either party which affects or may affect the performance of any of its obligations under this Agreement, it will forthwith notify the other party as to the nature and extent of the circumstances in question. Neither party shall be deemed to be in breach of this Agreement, or shall otherwise be liable to other, by reason of any delay in performance, or the non-performance, of any of its obligations under, to the extent that the delay or non- performance is due to any Force Majeure of which it has notified the other party, and the time for performance of that obligation shall be extended accordingly.

Our terms of business and confirming our instructions You will find our standard Terms of Business downloadable from our main website – http://lp-uk.com. Please read those. As the legal helpline is a specific service if there is any conflict between our standard terms and conditions and the contents of this letter the terms of this letter will apply.

If you are content with the contents of these terms and conditions please follow the paypal link below

Thank you for taking the time to read this and we look forward to speaking to you.